BT Global Business Services Walkins | Associate – CSS Job Openings | Drive on 1st November 2019

Hello Readers!!! BT Global Services had announced the latest job notification for you. Officials are going to recruit the Experienced Job seekers for Associate Role. Individuals having a minimum of 1-3 years of experience as an Associate must walkin for the interview. As per the updates, BT Global Business Services Walkins is going to be held on 1st November 2019. Applicants residing in Gurgaon location can make use of this opportunity by attending the drive on the given date and venue. Candidates must know further details from the below sections of this page.

BT Global Business Services Walkins

BT Global Business Services Walkins

Company Name BT Global Business Services Pvt Ltd
Qualification Any Graduate
Experience 1-3 Years
Job Location Gurgaon
Job Role Associate-CSS
Salary
INR 1,00,000 to 3,00,000 PA.
Industry IT-Software Jobs
Website www.globalservices.bt.com

BT Global Business Services Associate Job Description

  • To receive calls from UK based customers and respond to customer service issues in a professional and efficient manner
  • To make outbound service calls to UK based customer in response to service issues or queries
  • Also, To handle customer cases, which may include questions, orders, or complaints, and will require making a direct voice and written contact with the customer.
  • To ensure that the customer receives an excellent experience through the highest standard of English language interaction.
  • To ensure a prompt & accurate response to customer issues.
  • Moreover, To achieve operational targets as defined by the customer units.
  • To maintain queue levels to agreed SLA targets levels
  • To achieve and maintain an excellent knowledge/capability of BT systems which are used for the role
  • Also, To highlight to queue owners, line management and offline support teams any issues that may affect customer satisfaction and share best practice within the team
  • To complete/participate in ad-hoc projects to drive efficiencies and improvements in Customer Service.
  • To fully support and take guidance from the manager, raising awareness to them of any factors which may affect the performance of individuals or the whole team.
  • Share best practice within the team and across the relevant community
  • Adhere to consistent shift patterns
  • Take responsibility for personal development and drive their performance

BT Global Business Services Pvt Ltd Company Profile

We serve global multinational organizations around the world with our security, cloud, and networking services. We can help your organization to move to the cloud; turn collaboration into part of your culture; improve your contact centers transform your customer service, and simplify your network. All with security built-in, not bolted on.

Energy & environment
Our 2020 ambition is to have helped our customers’ cut their carbon emissions by at least three times our end-to-end carbon impact. Working with Carbon Trust, so far, we’ve found 31 ways we can measure the drop in our customers’ carbon emissions. Their report describes how we work out how much carbon our customers avoid using, just by having our products and services, such as cloud collaboration services. Find out more about how we’re reducing our carbon impact and helping our customers do the same.

How To Apply For BT Global Business Services Walkins?

Individuals who are looking for an amazing opportunity to work for Gurgaon location can walkin directly. The recruiters are interviewing on 1st November 2019. Canddiates willing to join BT Global Business Services must attend the interview with the following documents. Also, you must practice more Placement Papers and Interview Questions from our blog.

Mandatory Documents To Carry For BT Global Business Services

  • Pan Card
  • Aadhar Card/ Passport Photograph
  • Experience Letter
  • Recent Passport Size photos
  • Updated resume copies

BT Global Business Services Walkin Drive Details

Walk-in Date: 1st November 2019

Walk-in Time: 10.00 AM — 12.30 PM.

Location:

BT Global Business Services, DLF Building 14, Tower-C,

8th floor, DLF Phase-3, adjacent to Ericsson Building,

SEZ Zone, Gurgaon-122002

Contact:

Bhavishya Gaba

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