Locuz Walkin Drive For Customer Care Executive | On 6th March 2018 | Hyderabad. Good News for the candidates who want to crack the job in Locuz Enterprise Solutions careers. Must read this article. Locuz as recently published an employment opportunity for the B.Com, BA, Diploma, Any Degree freshers in the role of Outside Consultant. Locuz is seeking for the candidates with a motive to hire the skilled and knowledgeable applicants as an Helpdesk Coordinators, Customer care Executive posts to fill the vacant positions. Applicants who want to be a part of Locuz Walkin Drive can follow this entire page and check latest Jobs in Hyderabad. So applicants capture all the required eligibility details and prepare well for Locuz Walkin Drive.
Locuz Walkin Drive Details
|Company Name||Locuz Enterprise Solutions ltd|
|Qualification||B.Com, BA, Diploma, Any Degree|
|Experience||0 – 4 Years|
|Job Role||Outside Consultant|
|Salary||Not Disclosed by Recruiter|
|Industry||IT-Software, Software Services|
Candidates, are you dreaming of getting a job in Locuz. Then why are you waiting for? Locuz Walkin Drive is going to held at Hyderabad location for Helpdesk Coordinators, Customer care Executive Role. Aspirants must know the relevant software computer applications and various communication skills for the role of Outside Consultant. To help you we are providing multiple Locuz Interview Questions which will be very easy to clear the selection rounds. For more queires just have a glance on our website All India Jobs for more Freshers Jobs, and Daily Walkins.
Applicants those who are willing to join in Locuz organization have to go through the various selection rounds which will include the various levels like Group discussion, Aptitude Test, Technical Round and HR Rounds. So to prove their efficiency skills in these selection process applicants must have a grip on Locuz Placement Papers and Locuz Test Patterns. Keep on browsing our site All India Jobs for more accurate information.
Locuz Job Summary
- To be the Single point of contact between the customers and support team with proper handling of customer calls and do the necessary follow ups and ensure smooth deliverables to the customers as per the SLA.
Locuz Job Description
- Current Opening: Executive Service Desk.
- Location: Hyderabad.
- Qualification: B.Com, BA, Diploma, Any.
- Experience: 0 – 4 years.
- Certification: ITIL Preferred.
Locuz Primary Responsibilities
- Call logging with the OEMs, handling escalations and coordinating for the spare parts replacement with the OEMs as per the SLA.
- Track the status of customer calls and update the database with the Engineers response & resolution time and document the customer interaction information.
- Tracks the status of all installations and configurations.
- Tracks the status of all the customer warranties and/or Annual Maintenance Contracts (AMC).
- Receive Order Validation Forms (OVF) from the sales team and ensure that all installations/configurations are completed within the stipulated time period.
- Attending the customer complaints and assign them to the right Engineers and update the same in the helpdesk tool.
- Coordination with Procurement and logistics department for the shipment and replacement of defective spares under Warranty or AMC.
- Coordination with the Delivery Manager on the expiry of product warranties/ AMCs for further follow up action.
Locuz Candidate Profile
- Aspirants must have Good communication skills, vocabulary skills, and soft speaking skills.
- Good documenting & Reporting skills.
- Candidate should have knowledge of any Helpdesk tool.
- Should have Good knowledge of MS Word, MS Excel, MS PowerPoint, designing templates.
- An idea of creating functions and rules in Excel.
- The idea of SLA escalation matrix.
- An idea on creating trend analysis dashboards.
- Basics of ITIL Framework.
- An idea of creating Daily, weekly, Monthly Dashboards.
- Assigning & closing tickets on time without breaching SLA.
- The initial response to all customers.
- The basic idea of Windows concepts.
- Quick response and resolution time through Helpdesk.
Locuz Enterprise Solutions ltd Company Profile
Locuz is an IT Infrastructure Solutions and Services Company focused on helping enterprises transform their businesses thru the innovative and optimal use of technology. Convergence is not just in our logo. Convergence is our credo. We started in 2000, with a belief that the world of Technology Infrastructure will converge. Our strong team of specialists, help address the challenge of deploying & managing complex IT Infrastructure in the face of rapid technological change. Now, we see convergence happening inside the datacenter of every enterprise. We are a trusted IT partner to many such businesses. The greatest of these changes is the Cloud; and Locuz is uniquely positioned to help enterprises leverage the power of cloud technologies while avoiding the pitfalls of security, identity and service management. We are helping them Converge to the Cloud. We are Locuz’
How To Apply For Locuz Walkin Drive
Locuz as come up with a new notification for graduated feshers. People who are willing can directly walk for Locuz Walkin Drive on 6th March 2018. Check below are the Locuz Walkin Details for Outside Consultant Role.
Locuz Walkin Drive Details
Walkin Date: 6th March 2018
Walkin Time: 10:00 AM – 3:00 PM
Locuz Enterprise Solutions Ltd
401, Krishe Sapphire, Main Road,
Madhapur, Hyderabad – 500081
(Besides Madhapur HDFC Bank or Opp Trisa Showroom)
Recruiter Name: Jennifer
Mandatory Documents To Carry For Locuz Walkin Drive
- Updated Resume.
- Required educational documents.
- Passport size photographs.
- Original ID Proof.