Concentrix Job Openings in Pune | Walkin Drive From 23rd to 27th October 2017

Concentrix Job Openings in Gurgaon




Concentrix Job Openings in Pune | Walkin Drive From 23rd to 27th October 2017. Concentrix is conducting walkin Interviews for Graduate freshers for the role of Team Leader – (NonTechnical). Fresher and minimum 3-8 years of experienced candidates are preferred. Aspirants should have Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Visio, MPP). Must have Excellent command over verbal & written english language is required. Who had completed graduation only those candidates are eligible to appear for the interview.

Also Check: Interview Questions


Concentrix has clearly stated that who are having the requirements only those contenders are eligible to attend for the Concentrix Walkin Drive. Aspirants who are going to appear for the Concentrix Recruitment Drive have to refer Concentrix Placement Papers and Concentrix Test Papers. By practicing these papers candidates can get an idea how to perform and how to secure good marks in the Online written test.

The candidates will be selected based on the performance shown in the Group Discussion and HR Interview. One more important thing for the aspirants is while going to attend for the interview must carry mandatory documents which are mentioned in this article. For more updates regarding Concentrix Careers, other placement papers, and Jobs in Pune etc., candidates are suggested bookmark this page www.allindiajobs.in for more accurate information.

CONCENTRIX WALKIN DRIVE DETAILS


Company Name Concentrix Daksh Services India Pvt Ltd
Qualification Any Graduate
Experience 3 – 8 Years
Job Location Pune
Job Role Team Leader – (NonTechnical)
Salary Not Disclosed by Recruiter
Industry BPO, Call Centre, ITES
Website www.allindiajobs.in

Concentrix Job Description

  • Walkin Drive for Team Leader Position (voice).
  • Posting title: Assistant Manager Operations (Voice).
  • Location: Pune, India.


Concentrix Roles and Responsibilities

  • Handle escalations (team and client).
  • Work as a Single point of contact for all non-operations departments and identify, evaluate & coordinate operational, Admin, IT and HR issues.
  • Understanding Metrics and Driving Improvement for the same.
  • Establish cross skilling plan for the agents.
  • Understand the complete process and its SLA.
  • Managing and amending daily schedules based on real time demand.
  • Maintaining and drive leave planner and drive schedule efficiencies.
  • Makes appropriate recommendations and adjustments to leverage resources, skill changes, post Overtime, or escalate as required.
  • Monitors and reviews service level reports to scan for issues and anomalies, and report perceived concerns of the process.
  • Manages client needs and escalations according to established escalation process. 
  • Also maintain error free MIS.
  • Planning and prioritization of schedule adherence.
  • Forward non-resolvable issues to Operations Manager and Project Manager.
  • Ensures client and company’s goals are met by monitoring & analyzing work volume variances to forecast and re-forecasting as necessary to adjust the staffing levels.
  • Provide backup support for extreme high volumes and absence situations.
  • Ability to gauge the caliber of agents and train them accordingly.
  • Ensure complete participation and contribution in organization/process level initiatives (e.g. Absenteeism, Attrition control) that may be implemented from time to time to improve efficiency.
  • Ensure that the internal/external targets are met and the team shows continuous improvement month on month.
  • Data collection and analysis of team performance parameters.
  • Coaching and feedback to mid quartile and bottom quartile agents.
  • Mentoring top quartile performers.
  • Achieve stretch targets and make decisions as well as manage complex/ difficult employee situations.
  • Responsible for monitoring intra-day work volume, real-time staffing, agent adherence, exception process, technology functionality and client communications.
  • Analyzing & communicating the areas of opportunity to improve overall client / customer experience.

Concentrix Desired Skills

  • Proficient with Microsoft Office applications (Word, Excel, PowerPoint, Visio, MPP).
  • Ability to drive performance and improvements through positive conversations.
  • Ability to manage and lead a team of 15-25 agents.
  • Willing to work in night shifts.
  • Ability to achieve stretched targets and able to take decisions and manage complex/ difficult employee’s situation.
  • Effective performance planning for self and team, time management and self-organization.
  • Coaching and Feedback.

Concentrix Daksh Services Company Profile

A wholly owned subsidiary of SYNNEX Corporation, Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value for every customer interaction. Based in 25 countries with a staff of more than 70,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism.


How To Apply For Concentrix Job Vacancies

Interested and eligible aspirants can attend for the Concentrix Walkin Drive 2017 which will is going to be held in Pune on 23rd to 27th October 2017. Who are eagerly waiting for jobs in Pune, this is the excellent chance to enhance better career. Qualified candidates can directly attend for the venue along with particulars.

Concentrix Walkin Details

Walkin Date: 23rd to 27th October 2017
Walkin Time: 4:30 PM – 6:30 PM

Venue

1st Floor, Panchshill Tower A, 
Tech Park One, Near Don Bosco School,
Yerwada, Pune.

Important Credentials Need To Carry For Interview
  • Carry hard copies of updated Resume.
  • All Educational certificates.
  • Any Government Identity Card.
  • Recent Passport photocopies.

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