Microland Job Openings in Bangalore for Graduate freshers – Apply Online
Microland Job Openings in Bangalore for Graduate freshers – Apply Online . Microland Recruitment in Bangalore for freshers as Technical Support Associate position. Any Graduate freshers are eligible to apply for this position. Interested and eligible candidates can apply online through the below provided link.
|Job Role||Technical Support Associate|
|Industry Type||IT – Software|
- Answering calls ( Phone , Emails)
- Handling customer query &Troubleshooting issues
- Documenting Cases in ticketing tool
- Handling Irate Customer
- Resolve customer issue to their satisfaction
- Meet SLA / KRA
- Adhere to Schedules
- Process Adherence
- Follow escalation process
- Company Policy Adherence ( Compliance & Statutory Requirement)
- Team Player
- Adhere to Company Policies
- Basic Computer Knowledge (H/W & Networking)
- (Basic Assessment should be done for this parameter)
- 15 WPM (Words per minute) Typing Speed with Accuracy of 80%
- Good Communication Skills (On a scale of 1 5, 2-3 minimum)
- Should be fluent in Hindi communication skills (On a Scale of 15, 3+ minimum)
- Work in Shifts: – Should be Flexible
- Transport: – Should commute on his own transport
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