Dell Walk-In Drive For Freshers On 23rd and 24th Feb 2015 -Hyderabad
Dell Walk-In Drive For Freshers On 23rd and 24th Feb 2015 -Hyderabad. Openings For Freshers Dell Hyderabad. Walk-In Drives For Freshers In Hyderabad. BE,B.Tech,B.Sc,BCA Freshers Openings At Dell In February 2015. Dell Openings For Freshers At Hyderabad.
|Experience||0 – 5 yrs|
|Job Role||Technical Support|
|Salary||2,00,000 – 5,00,000 P.A|
- Troubleshooting of dell laptops.
- Responsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products
- Provides support in the inbound or outbound call center
- Solves Customer Issues on any product- mostly in warranty XPS Systems
- Routes customers when appropriate to proper support queues
- Partners with Technical Support Specialists to improve customer experience elements (e.g. correct solutions, consistent procedural adherence, relating skills)
- Responsible for regular adjustments that contribute business metric goals
- Excels at tolerance for processes and people
- Solves problems for customers with challenging expectations (often escalated or irate)
- Should be open to work in night shifts in a 24×7 environment.
- Should have excellent communication skills in English.
- Should be open to relocate to Hyderabad
- Minimum Graduates in any stream. (10+2+3)
- Undergraduates with at least 12 months of international call center /18 months of domestic call center / 24 months of any other work experience full time experience.
- 1-3 years of relevant technical troubleshooting experience.
- Candidates with technical qualification ( B.tech/ BE with Computer Science and IT)
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