IBM Walkin for Freshers (2012, 2013, 2014 Batch) in Hyderabad – July 2014

IBM Walkin for Freshers


IBM Walkin for Freshers (2012, 2013, 2014 Batch Students) in Hyderabad. Graduates BE/B.TECH, BA, B.SC, B.COM, MBA, MCA are eligible to attend this drive On 02/07/2014 @ Krishna Murthy Institute of Technology and Engineering, Hyderabad.
   

Company Name IBM India
Education BE/BTECH, BA, BSC, BCOM, MBA, MCA
Experience 2012, 2013, 2014 Batch Pasouts
Location Hyderabad
Job Role Entry Level Engineer

Job Description:

  • Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.                                               
  • Remote Infrastructure support delivery
  • Perform problem cause analysis
  • Resolve routine customer problem
  • Ability to Identify Opportunity & Implement Process Improvements
  • Has technical experience and skills in the areas of problem determination, creativity and analysis
  • Ability to meet a set of defined account agent productivity measurements

Mandatory Skills :                                        

  • Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
  • Browser Support – Internet Explorer
  • Strong computer skills required
  • Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
  • Excellent oral and written communication skills
  • Excellent customer service orientation
  • Neutral accent

Desired Skills:

  • Ability to identify basic hardware parts and aware of basic hardware concepts
  • User level familiarity with at least one e-mail client – Outlook, Notes etc
  • Skilled in commercially standard software applications and major desktop operating systems
  • Awareness of basic networking concepts and technologies
  • Questioning skills /probing skills, as relevant to the issue and level of the caller   

Additional Information:

Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts – including evening and night shifts. Shifts will be 24×7 in nature and can vary depending on geographies supported.
Candidate should not have any backlogs in order to qualify for the test and interview process   

Recruitment Process:

  • Initial screening and assessment of communication skills (In Person)
  • Voice & Accent assessment (Telephonic or In-Person)
  • Technical Interview (Telephonic or In-Person)

Documents Required: Two copies of resume, one passport size photograph

IBM Walkin Details:

Date: 2nd July 2014

Time: 9 AM to 12.30 PM 

Walk in Venue:

Krishna Murthy Institute of Technology and Engineering,
Survey. No. 23 & 39,
Edulabad Village, Ghatkesar Mandal,
Ranga Reddy Dist.,
Hyderabad. Pin Code: 501301  

Leave a Reply

Your email address will not be published. Required fields are marked *

Nature's Inspiration

Quote of the day!

__________________

Knowing is not enough; we must apply.
Wishing is not enough; we must do.

All rights reserved. Privacy Policy Privacy Policy