Barclays Job Openings in Noida For Freshers and Exp as Process Advisor – February 2014

Barclays Recruitment 2014




Barclays Job Openings in Noida For Freshers and Exp as Process Adviser  – February 2014. See the below details for Qualification, Experience, job location, job role and other details.

Company Name Barclays
Qualification Any Graduate
Experience 0 – 2 Years
Job Location Noida
Job Role Process Advisor

Key Accountabilities:

* Handle customer requests with the support of clearly defined scripts and processes

* Adhere to the Service Level Agreements specified by the client / process

* Ensure adherence to time schedules

* May have the authority to release and verify funds across a variety of systems used by the department

* Deal with customers and may be required to identify, log and escalate complaints and resolve queries by tracking them internally and escalate upwards if necessary

* Responsible for the management of own daily workload, to ensure telephone enquiries / queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service

* Ensuring that all unresolved cases / queries are allocated to the respective areas

* Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimise the risk to the business and the customer

* Adhere to organizational wide information security policies and procedures
Assist Team Manager / Process Expert in administration of the section, including organising workflow, queue management and query resolution

Technical Skills:

* Effective communication skills

* Active listening skills

* Minimum B2 10 English Language Fluency (BCL Test)

* High customer focus and ability to address customer needs effectively

* Ability to work in shifts

* MS Office Applications (preferably, Excel, word & PowerPoint)

Desired Profile:

* 0-24 months of relevant experience

* Under Graduate & Graduate in any discipline (Fresher are also eligible)

* Flexibility in hours of work and ability to work changing shifts patterns

* Graduate/ Undergraduate in any discipline (Fresher are also eligible)

* Experience of working in BPO/KPO

* Familiarity with procedures, policies, products and services of a financial organisation

* Ability to work within deadlines/customer demand


How To Apply:

Apply Here

Leave a Reply

Your email address will not be published. Required fields are marked *

Barclays Job Openings in Noida For Freshers and Exp as Process Advisor – February 2014

Barclays Recruitment 2014




Barclays Job Openings in Noida For Freshers and Exp as Process Adviser  – February 2014. See the below details for Qualification, Experience, job location, job role and other details.

Company Name Barclays
Qualification Any Graduate
Experience 0 – 2 Years
Job Location Noida
Job Role Process Advisor

Key Accountabilities:

* Handle customer requests with the support of clearly defined scripts and processes

* Adhere to the Service Level Agreements specified by the client / process

* Ensure adherence to time schedules

* May have the authority to release and verify funds across a variety of systems used by the department

* Deal with customers and may be required to identify, log and escalate complaints and resolve queries by tracking them internally and escalate upwards if necessary

* Responsible for the management of own daily workload, to ensure telephone enquiries / queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service

* Ensuring that all unresolved cases / queries are allocated to the respective areas

* Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimise the risk to the business and the customer

* Adhere to organizational wide information security policies and procedures
Assist Team Manager / Process Expert in administration of the section, including organising workflow, queue management and query resolution

Technical Skills:

* Effective communication skills

* Active listening skills

* Minimum B2 10 English Language Fluency (BCL Test)

* High customer focus and ability to address customer needs effectively

* Ability to work in shifts

* MS Office Applications (preferably, Excel, word & PowerPoint)

Desired Profile:

* 0-24 months of relevant experience

* Under Graduate & Graduate in any discipline (Fresher are also eligible)

* Flexibility in hours of work and ability to work changing shifts patterns

* Graduate/ Undergraduate in any discipline (Fresher are also eligible)

* Experience of working in BPO/KPO

* Familiarity with procedures, policies, products and services of a financial organisation

* Ability to work within deadlines/customer demand


How To Apply:

Apply Here

Leave a Reply

Your email address will not be published. Required fields are marked *

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