Technical Support Jobs in Bangalore 2014 | AT & T Job Opening For Freshers – BE, B.Tech, ME, M.Tech



Technical Support Jobs in Bangalore 2014 | AT & T Job Opening For Freshers – BE, B.Tech, ME, M.Tech


Company Name  : AT & T

Qualification      : BE, B.Tech, ME, M.Tech

Experience         :Freshers

Job Location      : Bangalore

Job Role            : Staff Associates – Technical Support


Job Description:

* CCNA Certified with CCNP knowledge and good concepts.

* Troubleshooting of LAN/ WAN/ Desktop.

* Perform Basic Problem Determination.

* Resolution & Perform Basic Change Mgmt.

* Vendor management as appropriate (opens ticket with vendor and escalate as appropriate).

* Documenting actions in the problem & incident record.

* Contact other support groups or organizations as required.

* Maintain Customer / Account focus.

* Participate in RCA.

* Participate / support Network changes.

* Engage hands and eyes support as required.

* Route call to next level of support as required.

* Engage the recovery management process (Crit sit, NSAM, MI, Executive Alert processes).

Desired Profile:

* Good Vendor Management & Tech support engagement skills.

* Right judgment level to act faster on incidents & drive towards closure.

* Good communication skills.

* Good written communication skills.

* Should to confident enough to handle/interact customers across the globe.

How To Apply:

Apply Here

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