Concentrix Job Openings 2014| Hiring Freshers as Technical Support Engineer – BE,B.Tech,B.Sc,BCA

Concentrix Job Openings 2014| Hiring Freshers as Technical Support Engineer – BE,B.Tech,B.Sc,BCA

Company Name  : Concentrix Technologies

Qualification       : BE,B.Tech,B.Sc,BCA

Experience         : 0 – 1 Years

Job Location      : Bangalore

Job Role            : Technical Support Engineer

Job Description:

* Handles inbound Calls / Chat from clients on installing / troubleshooting their networking devices by identifying the main problem and providing step by step instructions to help the client solve the problem.

* Replicate customer reported issues to provide accurate troubleshooting

* Up-sell skills on Support Offerings

Skills Required:

* Understanding of Internet related technical fundamentals

* Understanding of network : LANs/WANs, VPNs

* Ability to use diagnostic tools such as Traceroute, Ping, Gateway, basic understanding of IP
* Address, MAC Address, Encryption & Compression, DHCP, DNS, Ports & Protocols

* Basic technical knowledge in Computer Networking, Wireless, all Windows Operating Systems and Mac OS X (Preferred)

* Basic knowledge of IPv4, IPv6 and OSI model

* Basic knowledge on Wireless 802.11 a/b/g/n, its functionality and basic understanding of WDS (Wireless Distribution System), WPS (Wi-Fi Protected Access) and Wireless MAC Filtering

* Basic knowledge on routing

* Must have excellent logical approach to troubleshoot Technical issues

* Candidate must have excellent communication skills, both oral and written

* ISP support experience or equivalent preferred

How To Apply:

Apply Here

A Brief about Concentrix Technologies:

Concentrix Corporation is the global business process outsourcing division of SYNNEX Corporation with award-winning expertise in providing our clients with platforms and services to support the customer life cycle. From locations in the Philippines, China, Costa Rica, India, Nicaragua, the United States, United Kingdom and Japan, our more than 7,500 employees support millions of transactions in multiple languages and countries worldwide. Concentrix Corporation is a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), a Fortune 500 company.

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