IBM Recruiting Freshers and Experienced For The Position Of Quality Assurance

Company Name:        IBM


    Any Graduate   

    0 – 1 Year


Job Role:
    Quality Assurance

Job Description:

– Performing Quality Tele Monitoring & Ticket Quality Checks.

– Support team in achieving Customer Satisfaction target for assigned team.

– Creating a quality culture, keeping people focused on understanding the customers needs

– Propose new actions to improve productivity and share best practices with the Assistant Manager and Operations Manager of the team.

– Ensure that Customer Satisfaction remains a focus item by working with and updating the monthly CSAT Action plan

– Analise Root causes for dissatisfaction and design solutions to address these root causes.

– Support Assistant Managers and Operations Managers in driving the CSAT action plan and ensure actions are completed and on target.

– Comes up with solutions that addresses or exceeds customers needs and expectations.

– Own and drive the Quality Call Process (call monitoring) and ensure feedback is being given

– Own and drive the Documentation Check Process (ticket checks) and ensure feedback is being given.

– Ensure team is focused on updating tickets frequently.

– Regularly present to team and management team on Quality Improvements.

– Assist the team with the excellent handling of ticket records by the team.

Desired Profile:

– Customer service orientation,

– Excellent Feedback Skills

– Structured thought process

– Excellent Communication and

– presentation skills

– Bachelor’s Degree in Information Technology

– At least 6 months experience in Technical Exposure to MS Office

– At least 6 months experience in Exposure in Networking and Operating Systems

– At least 6 months experience in Operations Management


How To Apply :

Apply Here

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