IBM Recruiting Freshers and Experienced For The Position Of Quality Assurance
– Performing Quality Tele Monitoring & Ticket Quality Checks.
– Support team in achieving Customer Satisfaction target for assigned team.
– Creating a quality culture, keeping people focused on understanding the customers needs allindiajobs.in
– Propose new actions to improve productivity and share best practices with the Assistant Manager and Operations Manager of the team.
– Ensure that Customer Satisfaction remains a focus item by working with and updating the monthly CSAT Action plan www.allindiajobs.in
– Analise Root causes for dissatisfaction and design solutions to address these root causes.
– Support Assistant Managers and Operations Managers in driving the CSAT action plan and ensure actions are completed and on target.
– Comes up with solutions that addresses or exceeds customers needs and expectations.
– Own and drive the Quality Call Process (call monitoring) and ensure feedback is being given www.allindiajobs.in
– Own and drive the Documentation Check Process (ticket checks) and ensure feedback is being given.
– Ensure team is focused on updating tickets frequently.
– Regularly present to team and management team on Quality Improvements.
– Assist the team with the excellent handling of ticket records by the team.
– Customer service orientation,
– Excellent Feedback Skills
– Structured thought process
– Excellent Communication and
– presentation skills
– Bachelor’s Degree in Information Technology
– At least 6 months experience in Technical Exposure to MS Office
– At least 6 months experience in Exposure in Networking and Operating Systems allindiajobs.in
– At least 6 months experience in Operations Management
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