Dell Recruiting Freshers and Experienced as Client Tech Support Associate – Any Graduate
Job Description :
–> Answer customer calls / inquiries (internal and external) on related issues, e.g: Technical queries, Dispatches & Customer Escalation both phone and email systems
–> Need to provide resolution for all the calls by researching and navigating through knowledge base allindiajobs.in
–> Identify and provide input on unique or recurring customer problems.
–> Deal with other departments – eg: Sales or customer service etc… to solve the customer issues Responsible for setting realistic customer expectations and meeting or exceeding these expectations
–> Responsible for setting realistic customer expectations and meeting or exceeding these expectations
–> To verify and investigate into customer’s complaints or issues and drive for resolution within specified time frames.
–> Regular Education Pursuing candidates are not eligible
–> Undergraduates with 12 months of International BPO experience
–> Undergraduates with 18 months of Domestic BPO experience
–> Should be able to work under pressure with minimum supervision
–> Willing to work in shifts
–> Versant Cut off of 55%
How To Apply:
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