Dell Recruiting Freshers and Experienced as Client Tech Support Associate – Any Graduate



Company:      
   Dell

Website:       
   www.dell.com

Qualification:   
Any Graduate

Experience:    
Freshers/Experienced

Location:      
   Bangalore

Job Role:        
Client Tech Supt Associate

 

Job Description :

–> Answer customer calls / inquiries (internal and external) on related issues, e.g: Technical queries, Dispatches & Customer Escalation both phone and email systems

–> Need to provide resolution for all the calls by researching and navigating through knowledge base allindiajobs.in

–> Identify and provide input on unique or recurring customer problems.

–> Deal with other departments – eg: Sales or customer service etc… to solve the customer issues Responsible for setting realistic customer expectations and meeting or exceeding these expectations

–> Responsible for setting realistic customer expectations and meeting or exceeding these expectations

–> To verify and investigate into customer’s complaints or issues and drive for resolution within specified time frames.

Candidate Profile:

–> Regular Education Pursuing candidates are not eligible

–> Undergraduates with 12 months of International BPO experience

–> Undergraduates with 18 months of Domestic BPO experience

–> Should be able to work under pressure with minimum supervision

–> Willing to work in shifts

–> Versant Cut off of 55%

 
How To Apply:

Apply Here

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