FIS Hiring Freshers For IT Help Desk – Night Shifts – B.Sc, BCA, BE, B.TECH Graduates
Company Name: Fidelity National Information Services, Inc.(FIS)
Qualification: B.Sc, BCA, BE, B.TECH
Experience: Freshers / 1 year
Work Location: Chennai
FIS Hiring Fresher willing to work in NIGHT Shift for our ITSD- Legacy EFD Help-desk. Should have good communication.
–> Manage Stand Alone Shifts during weekdays and weekend shifts ensuring timely completion of e-mails and voice responses
–> Sharing of Process Knowledge with the team and enhancing process documents (Procedures, SOP’s, Escalation. etc)
–> Responsible for Fulfillment and Ticket Follow Up to reduce Customer Complaints
–> Work Allocation for e-mail responses
–> Responsible for supervisory calls during stand alone shifts.
–> Candidates with MCSE/CCNA certifications preferred.
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