Walk-In @ “iGATE PATNI” : Senior System Engineer – L1 Support : Bangalore : On 12 Sep 2011

iGATE Patni capitalizes on the strength of our numerous combined synergies and core capabilities including: deep domain and delivery expertise; focus on micro-verticals; suites of IP-led solutions, methodologies and frameworks; technology alliances and service partnerships; secure & scalable delivery infrastructure across geographies; and mature quality management based on ISO, SEI-CMMi, Six Sigma, ITIL and COPC standards; to be an effective and reliable transformation partner to our varied client base.
Senior System Engineer – L1 Support – Walkin On 12th Sep 2011 @ Bangalore

Job Description :

1. IT Service Desk exposure and Hands on experience on call taking role.
2. Good knowledge on all versions of Windows OS, MS Office, Citrix, VPN, Blackberry troubleshooting
3. Manage a team of Help Desk professionals.
4. Practice Total Contact Ownership and meet the set KPI target.
5. Create and maintain a training program for increased business, customer service and technical knowledge.
6. Participate and assist in driving the knowledge management process.
7. Resolve escalated customer and vendor issues.
8. Prepare/coordinate the support team for new product/service releases.

Ideal candidate should have:

Full Time/Regular B.E, B.Tech, BCA, B.Com, B.Sc, MCA, Diploma(10+2+3) with more than 50% across the academic and not more than 2 years of gap between education

Experience in handling US customers with good US ascent

Willingness to work in complete night shifts.

Walk-in Details:

Date: 12 Sep 2011, Day: Monday, Time: 11:00 AM- 2:00 PM

iGATE Patni
Plot No.155-156 (P), 158-162(P) & 165(P)-170(P),
EPIP Phase II, Whitefield,
Bangalore, 560066
Landmark– The road adjacent to Ginger Hotel

Candidate must bring:
1. 1 Passport Size photograph
2. Last Three Months Pay slips
3. Offer Letter or Hike Letter of the Current Company

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