Firstsource Interview Questions [Technical & HR] For Freshers And Experienced

Firstsource Interview Questions

Firstsource Interview Questions



Are you a fresher graduate and looking for career opportunities? Here is the best platform for you to enhance your career and grow it in a best possible way. Here we are providing you with the basic necessary interview questions which will be helpful to you to attend the interview. 

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Firstsource Interview Rounds

In this company, you have openings for various domains. The interview process is same for almost all these positions. The interview process at Firstsource is consisting of 4 rounds. They are
  • Online Written exam
  • GD or JAM (optional)
  • Technical Interview
  • HR Interview

Firstsource Technical Interview Questions For Fresher’s

The technical round of interview for fresher is generally to assess that the candidate can be able to cope up with the working environment or not. Also here you will be tested regarding your technical knowledge that is required to work with them.

Customer Care Interview Questions
  • What do you mean by customer care service?
  • What do you do when you don’t know the answer to a question?
  • What you understand by the term “Customer Satisfaction”?
  • What are the top three qualities everyone who works in customer service must have to succeed?
  • What would you do if you had to deal with a problem last minute?
  • What do you do when a customer points out a big, known issue with your product or service?
  • What will you do when you do not know how to answer a question?
  • What are the key features you think that customer associate should possess to become perfect customer associate?
  • What will you do if customer abuses you on the phone?
  • Tell me a brief about the Story of a Novel.

Firstsource HR Interview Questions For Fresher’s

The HR round is the last round of the interview process where you may be asked any kind of questions. The important thing that is needed here how good you manage to answer all the questions posed to you. Also, you need to convince them to your answer. Here are few frequently asked interview questions to help you out in your interview. 
  • What are your hobbies and interests? 
  • What do you want to achieve in the next 5 years?
  • What do you do to improve your knowledge?
  • Give me an example of your creativity
  • How would you classify your style of management?
  • How do you consider yourself successful?
  • What is the difference between confidence and over confidence?
  • Why haven’t you get a job yet?
  • How do you feel about working nights and weekend?
  • How do you measure success?
  • How do you rate your communication skills?
  • Do you have any other offer at hand?
  • On a scale of 10 rate me as an interviewer.
  • What makes you angry?
  • What is the most significant thing you’ve done since breakfast?

Firstsource Technical Interview Questions For Experienced

The technical round of interview for an experienced candidate is the most crucial part of the interview. As you grow big in your career the most complicated will be your responsibilities. Here are few interview questions to help you out in your interview process.

Manager Interview Questions
  • Tell me about a challenge or conflict you've faced at work, and how you dealt with it.
  • How do you delegate tasks?
  • If you knew a manager is 100 percent wrong about something, how would you handle it?
  • What will you do to keep your team members motivated?
  • What do you expect from a manager? 
  • Describe a time when your team managed to achieve ambitious goals you set. How did you support and motivate them?
  • What would you do if your sub ordinate is constantly underperforming?
  • How would you tell a colleague that he/she was underperforming?
  • How do you keep your staff members motivated?
  • If the people who know you were asked why you should be hired, what would they say?
  • Can you explain why you changed career paths?
  • What was most and least rewarding about your last position?

Customer Service Executive Interview Questions

  • What do you mean by Customer Service?
  • What are the top three qualities everyone who works in customer service must have to succeed?
  • Will you be able to work in back office?
  • What do you know about our products and services?
  • How would you solve a problem creatively or in a creative way?
  • What types of customer service systems have you used in the past?
  • Give an example of a time that you changed a customer’s emotions from frustration to joy.
  • A customer is repeatedly using abusive language, but he has a valid point; what would you do?
  • What do you do when you don't know the answer to a question?
  • What do you enjoy about customer service?
  • What have you done at your current company to increase revenues, reduce costs or save time?
  • What targets did you deal with in the past and what where their results?

Firstsource HR Interview Questions For Experienced

Yes, now you are in the final round of your interview. To clear this round is not at all a big task. All that you need to do is being confident and responsible. Here are few interview questions asked in this round. Check them out before you attend your interview so that you can do well in your interview.
  • Why have you been out of work soo long?
  • One of your team members is not able to meet his targets on a regular basis. You discussed it with him and tried all measures to improve his performance in that role but nothing works. What would you do as a team leader?
  • What is the motivating factor for you at work?
  • Have you ever had a problem with your peer? Can you give us an example?
  • Are not you overqualified for this position?
  • What changes will you make if you ocme on board?
  • Suppose you win a huge money in a jackpot, would you still work?
  • Why does this role interest you?
  • How would you improve our product/ company?
  • Can you describe how you solved a work or school problem?
Hope this article is helpful to you in attending your interview at Firstsource. Wish you a very good luck for your interview. For more job updates keep visiting our website All India Jobs regularly.