Genpact Walkin Recruitment in Hyderabad | Quality Analyst Jobs | 2nd to 5th August 2017

Genapct Walkin Recruitment in Hyderabad



Genpact Walkin Recruitment in Hyderabad | Quality Analyst Jobs | 2nd to 5th August 2017. Genpact is conducting latest walkin drive for BE, B.Tech, B.Sc, B.Com, BA, BBA, BMS, BCA, BHM freshers. Genpact is hiring 0 - 5 Years experienced candidates for Leading Search Engine (Tech Support) & Quality Analyst (Non-Voice) positions. Applicants who had completed graduation can attend for Genpact latest job openings in Hyderabad on 2nd to 5th August 2017.

Here we are providing the complete job description, Eligibility Criteria, and purpose of the role. So candidates are advised to check the complete information before going to attend for the job vacancies in Genpact. Contenders must have the ability to troubleshoot and resolve technical problems individually or in a team environment. Must have minimum 3 to 36 months experience in BPO will be an added advantage. Aspirants who will perform well in the selection process, the company will give Salary Package: 1.8 LPA - 3.6 LPA.


Who are going to appear for the Genpact Walkin drive can refer Genpact Syllabus and Genpact Previous Question Papers. Job seekers have to prepare well for the Interview Process so for the sake of the candidates we are providing the Genpact Mock Test Papers on our website All India Jobs. Interested people are suggested to bookmark this page for regular fast updates.

GENPACT WALKIN DRIVE DETAILS


Company Name Genpact
Qualification Any Graduate, BE, B.Tech, B.Sc, B.Com, BA, BBA, BMS, BCA, BHM
Experience 0 - 5 Years
Job Location Hyderabad
Job Role Associate, Senior Associate - (NonTechnical)
Salary INR 1,75,000 - 3,50,000 P.A. Lucrative Incentives
Industry BPO, Call Centre, ITES
Website www.allindiajobs.in

Genpact Job Description

  • Genpact Urgent Opening For Leading Search Engine (Tech Support) & Quality Analyst (Non-Voice).
Role: Leading Search Engine (Technical Support - Voice)

Eligibility Criteria
  • Minimum 3 to 36 months of BPO experience.
  • Excellent customer service skills, as previously demonstrated.
  • Openness to work flexible hours as required, including night shifts and holidays.
  • Ability to type 30 words per minute.
  • Education qualification: B.Tech, BE, BCA, B.Com, BBA, BA, BHM or any graduate.
  • Excellent verbal, written, and interpersonal communication skills in English.
  • Technically savvy.
  • Ability to troubleshoot and resolve technical problems individually or in a team environment.
Job Role
  • Provide customer and technical support to customers through inbound phone, chat and email requests.
  • Retain ownership of all cases throughout the resolution process.
  • Independently identify, troubleshoot, document, categorize and replicate customer problems and then escalate complex problems according to defined escalation procedures.
  • Salary Package: 1.8 LPA - 3.6 LPA.
  • Process warranty and replacement requests for online products.
  • Report enhancement requests received from the customer regarding hardware, application, or documentation.
  • Communicate bug fixes and new product enhancements to customers.
  • Shift Window: 6 PM - 7 AM (Any 9 Hours in between).
Role: Quality Analyst (Non-Voice)

Eligibility Criteria
  • Minimum 12 months of experience preferably in contact centers in International voice process.
  • Excellent verbal, written, and interpersonal communication skills in English.
  • Excellent customer service skills, as previously demonstrated.
  • Education qualification: B.Tech, BE, BCA, B.Com, BBA, BA, BHM or any graduate.
  • Openness to work flexible hours as required, including night shifts and holidays.
Job Role
  • Listen to the call made by the agent, analyze it and check the quality of the calls made by the agent.
  • Shift Window: 6 PM - 7 AM (Any 9 Hours in between).
  • Assess agent performance, behavior in a call center, and to coach and counsel agents to modify their performance, behavior to facilitate a high level of customer service.
  • Salary Package: 1.8 LPA - 3.6 LPA.

Genpact Company Profile

Genpact is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes an approach we call Lean DigitalSM. We deliver value to our clients in two ways through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients operations. Our approach is continually refined in one of the world largest digital process sandboxes, where we test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients. We generate impact for clients from the Fortune Global 500 and beyond, and employ over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi.

Note
  • Mention HARSHA on the top of the resume as HR reference.
  • Do Not carry laptop and pen-drive.

How To Apply For Genpact Jobs

Candidates who are interested in working with Genpact can apply for the latest openings in Hyderabad for the position of Associate, Senior Associate - (NonTechnical). Qualified and eligible contenders can check the details and attend on given mentioned walkin dates and mention Harsha on the top of resume.

Genpact Walkin Details

Walkin Date: 2nd to 5th August 2017
Walkin Time: 11:00 AM - 3:00 PM

Venue

Uppal, 14-45, Ida Uppal,
Opp Ngri, Near Cricket Stadium, Habsiguda,
Hyderabad, Telangana 500039.

Contact HR: Harsha Aggarwal

Important Documents Need To Carry For Interview
  • Carry 2 copies of updated resume
  • 2 passport size photographs
  • 1 valid government ID proof (Election card, PAN card).
  • Educational Certificates Xerox copies