L1 Support Service Desk Jobs For Freshers in Capgemini - Bangalore. Capgemini Job openings for Degree students as L1 Support - Service Desk. Contenders should have Excellent English language skills. Interested and Eligible Candidates practice Capgemini Placement Papers before attending the Interview. So that you can ace the test easily. Candidates who want to build their career in an appropriate manner they can grab the chance and enhance their career. Candidates who are interested in this field can apply as soon as possible. Candidates who perform well in an interview can only join in this post.
You can also see: Capgemini Placement Papers
This will be a good opportunity for those people who wants to get a job in IT Sector. Candidates can start their preparation by checking out MNC Online Test patterns which will be very useful for the Applicants and can utilize this opportunity to set career. Contenders are also suggested to check the Official Notification to avoid further Complications. Competition for these vacancies is going sky high so we insist the candidates work hard and Practice hard for the Capgemini Recruitment 2017. For other IT Jobs and Placement Papers, candidates are welcomed to Go through our site All India Jobs for more Official Stuff.
CAPGEMINI RECRUITMENT DETAILS
|Job Role||L1 Support - Service Desk|
Capgemini Job Description
- Keeps the knowledge base updated and optimized so that the Service Desk analysts are able to work effectively.
- Ensures knowledge is created, authenticated and approved in accordance with the knowledge management process.
- Regular reporting of the knowledge management tool.
- Supporting Service Desk agents by ensuring quality and training.
- Ensures high quality of available knowledge, in terms of consistency and technical merit at the same time assure that the available knowledge is fully understandable for all stakeholders – end users, the Service Desk analysts, and support team members.
- Manages the knowledge validation process and update the knowledge base on regular basis. Knowledge Manager provides vast knowledge to the Service Desk and helps in developing the knowledge on the Service Desk by identifying required training areas.
- Active support in knowledge transfers, maintaining process documentation including work instructions and procedures, maintaining knowledge sharing web-sites like Talent or Capgemini Wiki; active support of the knowledge transfer process, for knowledge being shifted to the Service Desk.
- Support to designing and re-engineering processes on Service Desks.
- Prepare weekly\bi-weekly process updates overview.
- Manages the content of end user facing tools (e.g. Talent, Knowledge base).
Capgemini Desired Skills
- Experience in similar role would be an asset.
- Excellent English language skills both verbal and written.
- Analytical skills to evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details.
- Working knowledge of ITSM.
- Working knowledge of MS Excel.
- Comprehension of ITIL methodology.
- Very good communication skills.
- Good IT Knowledge.
- Document administration skills.
- Awareness of service management and knowledge management tools.
- Attention to details.
Capgemini Company ProfileCap Gemini S.A. is a French multinational information technology consulting corporation headquartered in Paris, France. It provides IT services and is one of the world's largest IT consulting, outsourcing and professional services companies with almost 190,000 employees in over 40 countries. It was founded in 1967 by Serge Kampf in Grenoble, France. Paul Hermelin, the chairman, and CEO of the Capgemini group has led the company since his appointment in December 2001.
Capgemini's regional operations include North and South America, Northern Europe & Asia Pacific and Central & Southern Europe. Services are delivered through four disciplines; Consulting, Technology, Outsourcing and Local Professional Services. The latter is delivered through Sogeti, a wholly owned subsidiary.
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