Vodafone Job Openings for freshers in Pune - Application Developer

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Vodafone Recruitment in August 2016

Vodafone Job Openings for freshers in Pune - Application Developer. Vodafone Recruitment in Pune for Application Developer position. Any Graduate freshers are eligible to apply for this position. Interested and eligible candidates can apply online through the below provided link.

Vodafone Job Openings for freshers in Pune:

Company NameVodafone Shared Services India
QualificationAny Graduate
ExperienceFreshers
Job LocationPune
Job RoleApplication Developer
Industry TypeIT
SalaryNot mentioned
Websitewww.allindiajobs.in


Skills:

Primary Skills:
  • Incident Management
  • Demonstrate an understanding or appreciation for ITIL principles
  • Ability to communicate effectively with customers
  • Must be able to work well under pressure
  • Must be able to demonstrate excellent customer-facing skills
Secondary Skills:
  • Must be conscientious and see problems through to completion with a high and individual emphasis on problem ownership
  • Able to organise own time effectively on a daily and weekly basis with a high emphasis on efficient self time management
Role Purpose:
  • Ensure Service restoration
  • End to End ownership of incidents which will include but not limited to communication, coordination with internal and external teams during the lifecycle of incident.
  • SOX Compliance parameters are met
  • Increase visibility and communication of incidents to business and support teams. 
The Incident Manager will also:
  • Provide release support on for ramping-up new Local Markets and for major changes
  • Participate in KPI measurement of the team and the team’s processes
  • Track and support the daily issue resolution by team
  • Ensure that documentation is kept up to date and SOX compliant
  • Document key lessons-learnt
  • Update the agreed proactive action documents (cookbooks)
  • Responsible for managing the working relationship between Vodafone and internal/external systems and business partners from IT and process point of view to ensure effective issue resolution
  • Build relationships with Vodafone technical support teams to ensure the appropriate level of support is provided by the partner. Support them to undertake Root Cause Analysis
  • Proactively help issue solving, initiate and track incident resolution for newly experienced issues 
Key Accountabilities:
  • Responsible for all operational management aspects of incidents between the Vodafone Group EVO solution and internal and external systems and partners.
  • End-to-end ownership of the incidents , communication between business and support teams; issue resolution
  • Responsible for coordinating and ensuring timely updates to business
  • Work instructions / Cookbooks
  • Escalation Management
  • Improvement initiatives identified and implemented
  • Securing incidents are resolved within SLA
  • Co-ordination with all support groups..
  • Follow up of related CRQs / SAP tickets to ensure timely delivery.
  • Openness to experience
  • Self discipline
  • Team player and able to express clearly and convincingly, both in speech and in writing
  • Logical and analytical with great intellectual capacity
Behavioral/ Personality Specifications required:
  • Communication
  • Leadership/ Team Handling experience
  • Language skills
Desired Profile:

Essential:
  • Good communicator, speak and write excellent English. Able to communicate at various levels
  • Service oriented and customer focused with good communication skills
  • Logical and analytical with great intellectual capacity
  • Team player and able to express clearly and convincingly, both in speech and in writing
  • High level of accuracy and attention to detail
  • Proactive attitude with good time and workload management skills. Able to recognise and pick up own tasks individually
  • Ability to work in complex matrix organisation structures
  • Cultural awareness and ability to adapt to differing sensitivities
  • Good MS knowledge (Excel, PowerPoint, Word) 
Desired:
  • ITIL experience, or experience working in a multinational organization with multiple (internal and external) support teams.
  • Understanding of a ticketing system (Remedy is preferred)

Vodafone Selection Process:

  • Aptitude Test
  • Technical Interview
  • HR Interview
Document Required (Original and Photocopies):
  • SSC Marksheet
  • HSC/Diploma Marksheet
  • Graduation & Post Graduation all years’ mark sheets
  • Photo ID proof (Pan Card/ Passport / Driving License / College ID)
  • 2 photographs
  • Resume
Location:

Vodafone Shared Service India 
4th Floor, Marisoft Buiding - III Kalyani Nagar
 Pune 411014

How To Apply For Vodafone Recruitment 2016:

Apply Here



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