Microland Walkin Recruitment 2016-2017 Details:
Greeting from Microland Limited. Please find below entry level Opportunity for Service Desk Executive Role (Infra Space industry) with Microland Ltd., Bangalore.
- Qualification: BE / B.Tech Freshers
- Year of Passing: Strictly 2015 Pass-outs
- Job Location: Bangalore
- Job Profile: Service Executive - Service Desk
- Service Desk executive role involves in- bound calls, out bound calls with Global Customers, managing email box interacting with clients / users through chat services (Enterprise Level)
- Capture basic information related to PC/Laptop hardware and assign the tickets to respective teams for resolution
- Review and follow up on action items till logical closure
- Capture basic information on Messaging / email clients, error messages and route tickets appropriately
- Verify connectivity issues pertaining to internet connection / VPN/LAN/Intranet
- Collect information required for further troubleshooting of issues by L2 teams
- Resolve Level 1 Technical issues by guiding the client/user over a call/email/chat
- Escalate tickets to the next level team/ resolver groups, track and follow-up for closure.
Required Technology Skills:
- Basic knowledge of PC/laptop hardware and associated external/internal components
- Basic knowledge of Operating Systems and associated applications
- Basic understanding of internet connections, VPN and networking concepts
- Knowledge & understanding of email clients like outlook and other messaging platforms.
Required Communication/Soft Skills:
- Very good communication skills with ability to interact with Global Customers
- Ability to comprehend queries, request, issues of the caller / user
- Ability to communicate well with resolver groups / Level 2 Teams / SMEs
- Ability to understand & follow defined processes
- Ability to operate tools / systems as per SOPs
- Ability to perform call triage
- Ability to communicate in the right format for the client/user to understand the context
- Take ownership of assigned tasks and drive them to closure
If you are interested drop your updated resume to RiteshNB(at)microland.com with the following details without fail(Only 2015 BE / B.Tech are Eligible):
Contact Number :
Year of Passing :
Current Location :
Locality (if in Bangalore):
Microland Previous Job Opening
Microland Walkin Drive for Desktop Support Engineer on 16th July 2016. Microland Job Openings in Mumbai for freshers as Desktop Support Engineer Position. Any Graduate freshers and professionals are eligible to attend this drive. Interested and eligible candidates can directly attend the walkin interview at the below mentioned location.
Microland Walkin Drive for Desktop Support Engineer:
|Company Name||Microland Limited|
|Experience||0 - 3 Years|
|Job Role||Desktop Support Engineer|
|Industry Type||IT-Hardware & Networking|
|Salary||50,000 - 2,75,000 P.A|
About Microland Company:
Microland's Infrastructure Management Service (IMS) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base
- Good Communication Skills is a must
- Should be open to work in 24*7 shift environment
- Minimum 1yr experience in Desktop support with good experience on Windows/Outlook/Lotus notes
- Should perform user account creation, deletion, and configuration
- Basic troubleshooting experience needed along with knowledge on Operating Systems
- Candidates should have hands on experience or knowledge on Ticketing tools
- Configuring and Trouble shooting of MS OUTLOOK/ Lotus Notes- ability to solve the technical problems remotely
- Knowledge of Software Installation / Upgrade / Rollouts
- Troubleshooting the Hardware and Software problems
- Job Title: Desktop Support Engineer
- No. of positions available: 15
- Experience required: 6 months to 3 years
- Qualifications required: Any Graduate (10+3 or 10+2+3mandatory)
- Skill required: Excellent Communication skill with strong technical knowledge.
- Job Location: Andheri to Goregaon
- Candidate should be comfortable for 24*7 shift. no transportation facility.
- Candidate should be good in terms of communication as its for one of the international customer.
- Candidate should be a graduate i.e-10+3 or 10+2+3 or 10+2+4 from affiliated university.
- Candidate should have all the set of documents for the companies worked-Offer letter, salary slip, Experience letter.
Microland Selection Process:
- Aptitude Test
- Technical Interview
- HR Interview
Document Required (Original and Photocopies):
- SSC Marksheet
- HSC/Diploma Marksheet
- Graduation & Post Graduation all years’ mark sheets
- Photo ID proof (Pan Card/ Passport / Driving License / College ID)
- 2 photographs
Related Fresher Jobs:
Microland Walkin Details:Walk-in Date: 16th July 2016
Interview Timings: 10 AM - 5 PM
Off Military road, Makwana Road,
Marol, Andheri (E).
Contact Person: Gayatri Bhogle
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