Axis Securities Walkin Drive for freshers on 22nd and 23rd July 2016

Axis Securities Walkin Drive 2016

Axis Securities Walkin Drive for freshers on 22nd and 23rd July 2016. Axis Securities Recruitment in Mumbai for freshers as Customer Service position. Any Graduate  freshers ans experienced candidates are eligible to attend this drive. Interested and eligible candidates can directly attend the walkin interview at the below mentioned location.

Axis Securities Walkin Drive for freshers:

Company NameAxis Securities Limited
QualificationAny Graduate
Experience0 - 5 Years
Job LocationMumbai
Job RoleCustomer Service Department
Industry TypeBanking / Financial Services / Broking 
SalaryNot Mentioned

1. Customer Service Representative 30 positions:

Job Description: 

  • Receive Inbound calls and reply to Emails received at Helpdesk
  • Maintain SLA (receive call within 5 secs, Service Quality >85%, Fatal < 2%)
  • Make outbound calls whenever required
  • Co-ordinate with other departments in getting resolution for customer requests/complaints
2. Quality Auditor 3 positions

Job Description:

  • Achieve daily audit targets for Inbound and Email associate
  • Provide feedback to the associates for fatal calls
  • Conduct Training on regular basis on important findings of audit
  • Prepare monthly Audit Report
  • Prepare and circulate TNIs (Training Need Identification) based on audit findings to all stakeholders and track the performance of the Refreshers
  • Prepare PKT (Product Knowledge Test) Question Papers
  • Review Audit Parameters from time-to-time and monitor relevance of each
3. Customer Feedback Desk - 2 positions

Job Description:  
  • Provide survey design, questionnaire modifications
  • Identify sampling strategy 
  • Perform customer satisfaction surveys on different areas
  • Perform root cause analysis to identify process improvement opportunities
  • Addressing / Assist in Customer Queries as may arise during / post the survey.
  • Prepare basic & advanced analytic reports
  • Sending daily and monthly Survey Report
  • Work with other functional teams to share and implement the identified solutions
  • Coordinate across multiple operations/teams to add reporting insight and support reporting needs
Related Fresher Jobs:

Axis Securities Walkin Details:

Walk-in Date: 22nd and 23rd July 2016

Time of Interview: 10 AM to 2 PM

Interview Venue:

Axis Securities Limited, 
Phoenix Market City, 
The Centrium, 2nd Floor,
Unit No. 5,LBS Road, 
Near Kamani Junction, 
Kurla (West), Mumbai - 400 070.

Contact Person: Priyanka Patel (HR)