Allscripts Job Openings for Freshers in Pune – Apply online. Allscripts Job Vacancies in Pune for freshers as Associate Technical Support position. Any Graduate freshers are eligible to apply for this position. Interested and eligible candidates can apply online through the below provided link.
Allscripts Recruitment 2016:
|Experience||0 – 2 Years|
|Job Role||Associate Technical Support|
|Industry Type||IT – Software|
About The Company:
Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
- The primary purpose of this role is to provide first-level technical support to customers via the telephone and/or Internet (e.g., instant message, email).
- The incumbent will assess the nature of system or service issues and resolves technical or sophisticated support problems through independent judgement and advanced problem solving skills.
- Interact with customers to help troubleshoot and resolve highly complex product problems or issues
- Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements
- Track and document inbound support requests and ensure proper notation of customer problems or issues
- Stay abreast of current technology in products, design changes, and new products offered
- May travel to client site in order to resolve extremely complex customer and product issues
Academic and Professional Qualifications:
- Associate’s or Bachelor’s degree in computer science/IT or equivalent, relevant work experience
- Professional Certification such as MCITP or MCP preferred
- 0 – 2 years experience with a demonstrated competence in functional or technical troubleshooting of the assigned products
- Minimal Travel may be required
- Able and willing to work on shifts or to be on an after hours beeper rotation
AllScripts Selection Process:
- Aptitude Test
- Technical Interview
- HR Interview
- SSC Marksheet
- HSC/Diploma Marksheet
- Graduation & Post Graduation all years’ mark sheets
- Photo ID proof (Pan Card/ Passport / Driving License / College ID)
- 2 photographs