Dimension Data Recruitment 2016 for Freshers as Level 1 Engineer. Dimension Data Job Openings in Karnataka for Level 1 Engineer Position. Any Graduate are eligible to apply for this position. Candidates should possess excellent people skills, with both customers and co-workers, strong written and verbal communication skills. Interested and eligible candidates can apply apply online through the below provided link.
|Company Name||Dimension Data|
|Job Role||Level 1 Engineer|
- The L1 NOC Engineer is part of the technical team, supporting Dimension Data cloud’s 24/7 System Management responsibilities for our clients. The L1 NOC Engineer monitors and maintains our customer’s site 24 hours a day, 7 days a week.
- The goal of the team, and the overall support organization, is to build strong customer relationships, and deliver total customer satisfaction through world-class support
- Activity documentation
- First level support for all monitoring events
- Follow up on all open tickets
- Level 1 technical support for all customer alerts based on documented instructions
- Remedial administration
- Responding to customer questions via phone and email
- Special projects as assigned
- Tracking internal and external maintenance
What we will expect you to do:
- This position will be monitoring the network management system; reporting problems to carriers; troubleshooting customer issues; reviewing and creating documentation; managing trouble tickets; escalating issues; working with engineers to resolve issues and alerts; and generating periodic reports when needed.
- Candidates should possess excellent people skills, with both customers and co-workers, strong written and verbal communication skills, strong analytical and problem solving abilities, and experience with technology.
Dimension Data Selection Process:
- Aptitude Test
- Technical Interview
- HR Interview
Document Required (Original and Photocopies):
- SSC Marksheet
- HSC/Diploma Marksheet
- Graduation & Post Graduation all years’ mark sheets
- Photo ID proof (Pan Card/ Passport / Driving License / College ID)
- 2 photographs
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