GlobalLogic Walkin Recruitment 2015-2016 for fresher from 7th to 9th December. GlobalLogic Job Openings in Gurgaon for freshers as Email and Chat Support Position. Any graduate and PG freshers are eligible to attend this drive. Interested and eligible candidates can directly attend the walkin interview at the below mentioned location.
|Qualification||Any Graduate, PG|
|Experience||0 – 3 years|
|Job Role||Email and Chat Support|
|Industry Type||IT-Software / Software Services|
About The Company:
- Graduate in any discipline
- 1 year of relevant work experience in product support via Chat & email will be preferred.
- Strong analytical, problem solving and troubleshooting skills
- Capable of thinking critically
- Attention to detail with the ability to complete a large volume of work quickly and independently
- Ability to work collaboratively in a diverse team environment.
- Proactive approach (ability to discern trends and solutions to process/user issues, ability to innovate and suggest process improvements)
- Excellent written communication skills in English for email and chat support channels
- Open to work in 24*7 environment including holidays.
- Enthusiasm for customer service
- Passion for Google’s consumer products, with a strong desire to acquire in-depth product knowledge
- Good keyboarding skills
- Team player with very good interpersonal skills and forward-looking attitude
- Open to ideas/feedback
- Provide chat, email support to resolve user problems with proactive troubleshooting
- Follow predefined (as trained) support procedures and policies
- Master the use of our support channels, processes & tools
- Identify and report Partner/user issues & feedback through appropriate channels.
- Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction.
- Effectively and judiciously escalate issues with clear communication
- Support team lead/ manager when required
- CSAT/resolution rate initiatives
- Ability and willingness to quickly complete large volumes of work with high quality
- Work and communicate with cross-functional teams (engineering, sales, product specialists, etc) using various channels of internal communication regarding Partner issues.
GlobalLogic Selection Process:
- Written Test – 1 hour
- Typing speed test – 1 Minute
- Face to Face Interview
Document Required (Original and Photocopies):
- SSC Marksheet
- HSC/Diploma Marksheet
- Graduation & Post Graduation all years’ mark sheets
- Photo ID proof (Pan Card/ Passport / Driving License / College ID)
- 2 photographs
Related Fresher Jobs:
GlobalLogic Walkin Details:
Walk-in Date: 7th to 9th December 2015
Walk-in Time: 8 AM – 1 PM
Plot No – 431 , Phase – 3
First Floor, Udyog Vihar
LandMark : Behind Educomp , Near Wipro
Nearest Metro Station : Sikanderpur