| Company Name | IndusInd Bank |
| Qualification | Any Graduate |
| Experience | 0 - 5 Years |
| Job Location | Mumbai |
| Job Role | Customer Service |
| Industry Type | BPO / Call Centre / ITES |
| Salary | 1,75,000 - 3,50,000 P.A |
| Website | www.allindiajobs.in |
Job Description:
- Education Qualification:- Minimum Graduate (Mandatory)
- Answer inbound calls and assist customers with their Queries/Request/Complains
- Raise Request & Complaints on behalf of the customer in the CRM tool
- Generate leads and educate customers about new products & their benefits
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- Maintain adequate knowledge levels on products, processes and systems used
- Ensure sales target are met
Skills:
- Excellent verbal communication skills
- Good problem solving skills
- Ability to comprehend, capture as well as interpret basic customer information
- Ability to work under pressure
- Strong customer service focus
- Knowledge of banking/cards preferred
- Telephone etiquette
Indusland Selection Process:
- Aptitude Test
- Technical Interview
- HR Interview
Document Required (Original and Photocopies):
- SSC Marksheet
- HSC/Diploma Marksheet
- Graduation & Post Graduation all years’ mark sheets
- Photo ID proof (Pan Card/ Passport / Driving License / College ID)
- 2 photographs
- Resume
Related Fresher Jobs:
IndusInd Bank Walkin Details:
Walk-in Date: 5th - 7th October 2015Walk-in Time: 10 AM - 5 PM
Interview Venue:
IndusInd Bank,Datamatics Bldg No. 3, Ground Floor,
Plot No B-5, Part-B Cross lane, MIDC,
Andheri (East), Mumbai 400093.
