GlobalLogic Walkin Interview For Email & Support - 1st, 2nd Dec 2015

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GlobalLogic
GlobalLogic Walkin Interview For Email & Support - 1st, 2nd Dec 2015. Global logic job openings in Gurgaon for freshers and experienced for the vacancies of email and chat support executives.

Company Name: GlobalLogic Technologies Limited
Experience: 0 to 4 Years
Qualification: Any Graduate / Post Graduate
Location: Gurgaon
Job Designation: Email & Chat Support Executive

Job Description:


  • Graduate in any discipline 
  • 1 year of relevant work experience in product support via Chat & email will be preferred.
  • Strong analytical, problem solving and troubleshooting skills
  • Capable of thinking critically
  • Attention to detail with the ability to complete a large volume of work quickly and independently
  • Ability to work collaboratively in a diverse team environment.
  • Proactive approach (ability to discern trends and solutions to process/user issues, ability to innovate and suggest process improvements)
  • Excellent written communication skills in English for email and chat support channels
  • Open to work in 24*7 environment including holidays.
  • Enthusiasm for customer service
  • Passion for Google's consumer products, with a strong desire to acquire in-depth product knowledge
  • Good keyboarding skills 
  • Team player with very good interpersonal skills and forward-looking attitude
  • Open to ideas/feedback

About GlobalLogic:

GlobalLogic is an offshore software R&D services company with a headcount of 8000+ world-wide and has headquarters in McLean, Virginia and San Jose, California. GlobalLogic provides full-life cycle product development services, including software product design, product development, quality assurance, product support and consulting services. The company specializes in telecommunications, wireless products and mobile devices, machine-to-machine, cloud computing, medical devices, digital media, commerce and business technology. In India it is based out in Noida, Hyderabad, Nagpur, Bangalore & Gurgaon.

Key Responsibilities:


  • Provide chat, email support to resolve user problems with proactive troubleshooting
  • Follow predefined (as trained) support procedures and policies
  • Master the use of our support channels, processes & tools
  • Identify and report Partner/user issues & feedback through appropriate channels.
  • Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction.
  • Effectively and judiciously escalate issues with clear communication
  • Support team lead/ manager when required
  • CSAT/resolution rate initiatives
  • Ability and willingness to quickly complete large volumes of work with high quality
  • Work and communicate with cross-functional teams (engineering, sales, product specialists, etc) using various channels of internal communication regarding Partner issues.

GlobalLogic Walkin Interview Details:

If interested kindly register yourself with this registration form and come down for the walkin directly at below mentioned venue and date.

Walkin Date: 1st & 2nd December 2015

Venue:

GlobalLogic Technologies Ltd.
Plot No - 431 , Phase - 3
First Floor
Udyog Vihar 
Gurgaon

LandMark : Behind Educomp , Near Wipro

Nearest Metro Station : Sikanderpur 

Contact Person: Madhu Tiwary


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