HCL Freshers Walkin Drive for System Analyst in Bangalore – 20th to 23rd October 2015. HCL Recruitment in Bangalore for freshers as IT Help Desk(Service Desk) position. Any graduate freshers are eligible to attend this drive. Interested and eligible candidates can directly attend the walkin interview at the below mentioned location.
You can practice: HCL Placement Papers
|Company Name||HCL Corporation Ltd|
|Experience||0.6 – 6 years|
|Job Role||IT Help Desk(Service Desk)|
|Industry Type||IT-Software / Software Services|
About HCL Company:
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
- Route problems to internal 2nd and 3rd level IT support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
- Administer and provide User account provisioning.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention\’s.
- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
- Perform user account management activities
- Escalate complex problem to appropriate support specialists
- Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
- presentation graphics, database management systems, electronic mail, and communications)
- Troubleshoot client software and basic network connectivity problems
- Identify, evaluate and prioritize customer problems and complaints
- May train users and operators on a limited basis and/or may write training procedures
- Participate in on-going training and departmental development
- Routine maintenance updates with other IT staff and business units
- Provide all required documentation including standards, configurations and diagrams
- Provide knowledge transfer of EUC operations.
HCL Selection Process:
- Voice & Accent Round
- Grammar Test
- Online Test(Technical)
Document Required (Original and Photocopies):
- SSC Marksheet
- HSC/Diploma Marksheet
- Graduation & Post Graduation all years’ mark sheets
- Photo ID proof (Pan Card/ Passport / Driving License / College ID)
- 2 photographs
You can also see: HCL Jobs For Freshers
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HCL Walkin Details:
Walk-in Date: 20th to 23rd October 2015
Walkin Time: 12 PM – 3 PM
2nd Floor, HCL Comnet Block, 1st Phase
Survey No 20 & 22 Konnappana Agrahara Village
Electronic City, Hosur Road, Bangalore 560 100.
Contact person: PAVITHRA