HCL Freshers Walkin Drive for System Analyst in Bangalore - 20th to 23rd October 2015


HCL walkin drive in Bangalore 2015

HCL Freshers Walkin Drive for System Analyst in Bangalore - 20th to 23rd October 2015. HCL Recruitment in Bangalore for freshers as IT Help Desk(Service Desk) positionAny graduate freshers are eligible to attend this drive. Interested and eligible candidates can directly attend the walkin interview at the below mentioned location.

You can practice:  HCL Placement Papers

Company NameHCL Corporation Ltd
QualificationAny graduate
Experience0.6 - 6 years
Job LocationBangalore
Job RoleIT Help Desk(Service Desk)
Industry TypeIT-Software / Software Services     
Salary2,00,000 P.A   

About HCL Company:

Founded in 1976 as one of India's original IT garage start-ups, today the HCL Group has expanded to four companies in India - HCL Infosystems, HCL Technologies, HCL Healthcare and HCL TalentCare. The group generates annual revenues of over US$ 6.5 billion with more than 110,000 employees from 100 nationalities operating across 31 countries, including over 500 points of presence in India. A pioneer of modern computing, HCL has many firsts to its credit including the introduction of the 8-bit microprocessor-based computer in 1978 well before its global peers.  

Job Description: 

  • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
  • Route problems to internal 2nd and 3rd level IT support staff.
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  • Administer and provide User account provisioning.
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention\\\'s.
  • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs 
  • Perform user account management activities
  • Escalate complex problem to appropriate support specialists
  • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
  • presentation graphics, database management systems, electronic mail, and communications)
  • Troubleshoot client software and basic network connectivity problems
  • Identify, evaluate and prioritize customer problems and complaints
  • May train users and operators on a limited basis and/or may write training procedures
  • Participate in on-going training and departmental development
  • Routine maintenance updates with other IT staff and business units
  • Provide all required documentation including standards, configurations and diagrams
  • Provide knowledge transfer of EUC operations. 

HCL Selection Process:

  • Voice & Accent Round
  • Grammar Test
  • Online Test(Technical)

Document Required (Original and Photocopies):

  • SSC Marksheet
  • HSC/Diploma Marksheet
  • Graduation & Post Graduation all years’ mark sheets
  • Photo ID proof (Pan Card/ Passport / Driving License / College ID)
  • 2 photographs
  • Resume

You can also see:  HCL Jobs For Freshers

Related Fresher Jobs:

HCL Walkin Details:

Walk-in Date: 20th to 23rd October 2015

Walkin Time: 12 PM - 3 PM  

Interview Venue:

STPI Unit, Surya Sapphires Plot No 3, left wing

2nd Floor, HCL Comnet Block, 1st Phase

Survey No 20 & 22 Konnappana Agrahara Village

Electronic City, Hosur Road, Bangalore 560 100.

Contact person: PAVITHRA

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