Amazon Mega Walkin Drive in Hyderabad from 12th to 17th October 2015

• TOC (Transportation Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, UK, India and EU. 
• It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC), from Amazon FCs to carrier hubs and from Amazon Delivery Stations to customers. 
• In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. 
• Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. 
• This second aspect involves network monitoring and significant analysis of network data. 
• Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazons ability to serve its customers on time.

Responsibilities:

• Communicate with stakeholders (over phone or email) with a problem solving attitude.
• Understand the issue and make best use of the available resources to resolve the issue.
• Able to systematically escalate problems or variance in the information to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
• Ensure to surpass all performance and quality goals
• Demonstrate ownership to resolve challenging customer issues, escalating when necessary
• Excellent communication, both verbal and written as one will be required to communicate with the Customers, Customer Service Associates, Delivery Station Managers, Delivery Associates in real time.
• Develop and/or understand performance metrics to assist with driving business results.
• Providing real-time customer experience by working in 24*7 operating environment. 

Qualification:

• Bachelors degree Preferably in Engineering
• Excellent communication skills Verbal and Written
• Good knowledge of working over internet and an ability to successfully navigate websites
• Should be comfortable with a multi-tasking, high-energy environment. Should be creative and analytical problem solver with a passion to provide excellent customer service
• Demonstrated ability to work in a team in a very dynamic environment
• Should be flexible to adapt to support a 24*7 operating environment and ready to work in shifts

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