CGI Offcampus Drive in Bangalore and Chennai For 2012 Passout Freshers - August 2013
- 2012 batch B.Sc/BE/B.Tech/ME/M.Tech/BCA/MCA
- Good communication skills (English)
- Basic knowledge on Microsoft Windows Operating System, MS Office
Event date: 08 August 2013
Last date: 05 August 2013
Salary Offered: Rs.240000/-
- Providing a positive image of the company through your role as the first point of contact with customers.
- To ensure that all is work carried out in accordance with ITlL Incident Management guidelines.
- Add value to your team environment by being enthusiastic and maintaining a positive attitude.
- Log calls via the appropriate call logging system and provide appropriate level of technical fix.
- Set the right expectations to customers in line with the client SLA.
- To achieve all team and personal performance goals as defined by the company.
- Ensure calls returned to Service Desk are reassigned without delay.
- Monitor related incidents.
- Monitor ‘Unresolved calls’ in the team’s queue.
- Adhere to ISO9000 and ISO27001 procedures.
- Be ready to work in rotational shifts as required.
- Comply with all company and unit policies.
- 8th August - Chennai
- 10th August - Bangalore
How To Apply: