CGI Offcampus Drive in Bangalore and Chennai For 2012 Passout Freshers – August 2013
– 2012 batch B.Sc/BE/B.Tech/ME/M.Tech/BCA/MCA
– Good communication skills (English)
– Basic knowledge on Microsoft Windows Operating System, MS Office
Event date: 08 August 2013
Last date: 05 August 2013
Salary Offered: Rs.240000/-
– Providing a positive image of the company through your role as the first point of contact with customers.
– To ensure that all is work carried out in accordance with ITlL Incident Management guidelines.
– Add value to your team environment by being enthusiastic and maintaining a positive attitude.
– Log calls via the appropriate call logging system and provide appropriate level of technical fix.
– Set the right expectations to customers in line with the client SLA.
– To achieve all team and personal performance goals as defined by the company.
– Ensure calls returned to Service Desk are reassigned without delay.
– Monitor related incidents.
– Monitor ‘Unresolved calls’ in the team’s queue.
– Adhere to ISO9000 and ISO27001 procedures.
– Be ready to work in rotational shifts as required.
– Comply with all company and unit policies.
– 8th August – Chennai
– 10th August – Bangalore
How To Apply: