IBM Off-Campus Recruitment Drive For Freshers 2011,2012 Batch On 29th April 2013


Company Name:  IBM India


Qualification:       Any Degree

Experience:        2011 and 2012 Pass outs

Location:            Hyderabad/Bangalore

Job Description:

IBM Off-Campus Recruitment Drive For Freshers 2011,2012 Batch On 29th April 2013 

* Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

* Remote Infrastructure support delivery

* Perform problem cause analysis

* Resolve routine customer problem

* Ability to Identify Opportunity & Implement Process Improvements

* Has technical experience and skills in the areas of problem determination, creativity and analysis.

* Ability to meet a set of defined account agent productivity measurements.

Mandatory Skills:

# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting

# Browser Support - Internet Explorer

# Strong computer skills required �

# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN

# Excellent oral and written communication skills.

# Excellent customer service orientation

# Neutral accent

Desired Skills:

# Ability to identify basic hardware parts and aware of basic hardware concepts

# User level familiarity with at least one e-mail client - Outlook, Notes etc..

# Skilled in commercially standard software applications and major desktop operating systems.

# Awareness of basic networking concepts and technologies.

# Questioning skills /probing skills, as relevant to the issue and level of the caller

Eligibility Criterion:

# Any Degree with Consistent academic record of a minimum of 60% in X, XII, UG and PG (if applicable).

# Flunecy In Communications Skills (both spoken and written)/ soft skills

How To Apply:

Apply Here

Share This Job Opening...!!


About All India Jobs

All India Jobs is one of the top fresher job sites in India with over 1000 companies listing jobs online. If you are looking for best careers in India then you are at right place. You can find IT software jobs, bank jobs, bpo jobs, mba jobs, govt jobs, walkin for fresher, engineering jobs, railway jobs, medical or pharma jobs, internship jobs etc. Also we provide latest placement papers for freshers to practice for mnc company written online exams. is one of the the best recruitment websites in India.